1. DEFINITIONS

1.1. The www.aplast.ro site (hereinafter referred to as “the Site”) is the property of S.C. Aplast Wood Industry S.R.L. (hereinafter referred to as “aplast”), with its registered office in Ceptura de Jos,Ceptura commune, Aplast building, jud. Prahova, unique registration code 26856598, registered at the Trade Register Office under no. J29/2033/18.07.2022.

1.2. Throughout this document, the following terms used shall, unless the context otherwise requires, have the meanings specified below:

Site	Represents the way to make known the products and services offered by “Aplast” by accessing and using it; the term “site” includes all divisions, headings, articles, derived sections and their content;
User	Represents any natural or legal person, who accesses the Site for private or professional purposes and who has accepted the Conditions of Use thereof, fulfilling in this respect all the requirements of the registration process; by accessing the Site, any person can research the products and services offered by Aplast, having the possibility to submit orders online and to buy on advantageous terms;
Client	Represents the person who accesses the Site, for private or professional purposes and who has accepted the Conditions of Use of this Site, fulfilling in this sense all the requirements of the registration process, which initiates and completes an order;
Abusive use	Represents the use of the Site in a manner contrary to the practice in the field, the regulations and legislation in force or in any other way that may cause damage to Aplast Wood Industry SRL;
Order	Represents an electronic document, generated as a result of accessing the Site by a Client and which acts as a form of communication between the Site and the Client;
Contract	Represents an ORDER confirmed by the Company, by which it agrees to produce and deliver to the Client products and services, and the Client agrees to make their payment. USERS / CLIENTS are asked to carefully read the terms and conditions of use of this Site;
Site Content	It considers all the information included in the site and presented in the form of text, data, software, files (audio or video), plastic / static images, WEB graphics, charts, symbols / symbol group, programs and any other information materials; other applications / programs / services that will be implemented in the future within the Site will be subject to the same conditions, unless they have distinctly formulated conditions of use.

1.3. The Terms and Conditions of use of the Site are considered to constitute minimum applicable provisions, the access / use of the Site being subject by right to the general provisions of the legislation in force.

1.4. The Terms and Conditions of Use may be changed at any time by updating this Site, these changes becoming mandatory with immediate effect for all users / clients.

1.5. By accessing / using the Site, users / clients agree to abide by the Terms and Conditions set forth below, as well as applicable law.

1.6. If the Site contains links to other sites, Aplast is not responsible for their privacy policy and any other information presented on these sites.

2. METHODS OF USE

2.1. The site, implicitly its content, belongs to the Aplast Wood Industry Company, being protected by the legislation in force on copyright and related rights.

2.2. By accessing / using / utilizing the Site, interested parties expressly and fairly acknowledge that they have known, understood and agree to these policies on the Terms and Conditions of Use.

2.3. The use of the Site by users / clients is done at their own risk and with acknowledgment of the provisions of this document.

2.4. To access the products and services presented on the Site, it is necessary to fill in a registration form, after which the interested person will create an account with “username” and “password”; to this end, users are required to provide correct and complete data in accordance with the registration form and to update them when changes occur.

2.5. If the user registers with incorrect or incomplete information, “Aplast” reserves the right to terminate his account and to oppose all his attempts to access the products and services offered by the Site.

2.6. It is expressly forbidden to use false data, which do not correspond to reality and which result in distortion of their content or erroneous, illegitimate communications / messages made on behalf of another natural or legal person.

2.7. In the event of unauthorized access to the account by third parties or non-compliance with the legal conditions of use of the site, “Aplast” assumes no responsibility for the consequences that may arise as a result of such non-compliance.

2.8. Any violation of these conditions of use can be reported to the email address: office@Aplast.ro.

3. RESTRICTION / TERMINATION OF THE RIGHT TO ACCESS / USE OF THE SITE

3.1. The “Aplast” site reserves the following rights, without the obligation of prior notification:

• the right to restrict the access of users of the Site in the event that communications / messages and any other information displayed by them have illegal content, infringe intellectual property rights or other related rights, provide false information in order to mislead current / future clients, comments / posts contain virus-infected programs / applications or damage the company’s reputation;

• the right to delete (cancel / erase) any account at any time, which implies the cancellation of the user’s access to his account and / or the Site (for example, in case of violation of the Terms and Conditions described in this document or technical failures are recorded or information security incidents occur).

4. PROHIBITIONS

4.1. It is absolutely and expressly forbidden to use the products and services presented through the Site for the purpose of communicating, publishing or transmitting any type of information whose content violates public order and social coexistence rules or are illegal or infringe on intellectual property rights and related rights.

4.2. The use of any structural element of the Site is also prohibited, and the user who violates this prohibition, will be liable according to the legislation in force.

4.3. Transmission / publication of any information / data / indications through all means of expression (text / written message, spoken message, images, symbols, applications, audio / video files), as well as other types of materials regardless of the source (public or private) by any user (natural / legal person), other than Aplast, is carried out under the full and exclusive responsibility of this user; Aplast does not assume in any way the content or the methods of communication of these publications and will not be liable for any damages that may occur as a result of the publications highlighted above.

4.4. If information of the type mentioned in art. 4.1. and 4.3. is identified on the Site, Aplast company reserves the right to remove their contents.

5. TRADEMARK. EXCLUSIVE INDUSTRIAL PROPERTY RIGHTS

5.1. “Aplast” and other signs / logos / symbols are commercial / registered trademarks of Aplast Wood Industry.

5.2. Trademarks belonging to Aplast may not be used for the promotion of products / services not related to the object of activity of the company or for which a prior written authorization has not been obtained from Aplast Wood Industry S.R.L.

5.3. Other trademarks appearing on the Site may be owned by Aplast or are the property of its contractual partner (s).

5.4. The content of the Site, comprising all included information presented in the form of text, data, software, files (audio or video), plastic / static / logo images, WEB / design graphics, charts, symbols / group of symbols, programs and any other information materials related to the Site, are protected by copyright and related rights legislation (Law no. 8/1996 and related normative acts in force) and are the exclusive property of “Aplast”, being rights reserved.

5.5. Pursuant to copyright and related rights legislation, “Aplast ” reserves the following rights: prohibits the reproduction, distribution, import / export, rental, lending, modification of the content of the Site or any of its constituent elements, including the creation of similar / derived Sites.

5.6. Users / Clients have the opportunity to make posts in compliance with the above rules and with the mention that they do not acquire any right / title / interest / advantage over the Site, regardless of its nature.

6. CONDUCTING EVENTS AND COMMERCIAL CAMPAIGNS.

6.1. The Site www.Aplast.ro has the possibility to undertake commercial campaigns (information / advertising / promotional, etc.) at any time and for any section of the Site, without the need for the prior consent of users in this regard.

6.2. Modification / completion / restoration / updating of any elements that are closely related to the conduct of commercial campaigns can be done at any time, without the prior consent of users in this regard.

6.3. ” Aplast ” reserves the following rights, without the prior consent of the users:

• to modify / complete / update the Terms and Conditions of use of the Site;

• to complete / update any product / service / application or right to use them;

• to add mandatory rules / indications / restrictions on the content of the Site.

7. RESTRICTION OF LIABILITY

7.1. “Aplast” restricts its scope of liability, the payment of damages of any kind being excluded in case of unpleasant situations, caused by: accessing / using the Site or any element / section / section thereof, difficulty / delay in accessing / use of the Site, unavailability of the Site, technical failures of the computer system / programs / applications / Site services, temporary / final / partial / total suspension of the Site, modification / completion / restoration / deletion of published materials.

7.2. The liability of the Site is not committed, the payment of damages of any kind being excluded in the following situations (enumeration is not limiting): partial / total loss of data, losses caused by the presence of virus programs or applications / materials that harm the system, losses arising from events / facts / circumstances independent of the will or influence of “Aplast” and which could not be anticipated within a reasonable time.

8. NOTIFICATIONS. COMPLAINTS

8.1. Users / Clients who agree to this may be notified in writing, by email, fax or registered letter with acknowledgment of receipt or by telephone; also, by accessing the Site, they can find out the necessary information.

8.2. The information methods of the Site, without being limited to them, may consist in: the transmission of individual notifications through the email address / postal address provided by the user / client or the general notification sent to all users / Clients by publishing correct / complete and updated information on the Site.

8.3. Users / Clients can send notifications / questions to Aplast via the email address: office@Aplast.ro.

8.4. Complaints can be sent to the email address: office@Aplast.ro.

9. CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA

9.1. The website www. is the operator of personal data collected through this Site.

9.2. The information acquired by Aplast by accessing / browsing the Site, by completing the order form or by the users’ participation in commercial campaigns can be processed for the following purposes, respecting the confidentiality and information security clauses: execution of the contract concluded after placing the product / services order, granting benefits in connection with promotional campaigns, statistical or marketing research, staff recruitment. Personal information belonging to users / clients is managed / stored in optimal security conditions and is used only for the specified purposes.

9.3. According to the provisions of (EU) Regulation no. 679/2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, users have the following rights: the right to access data, the right to rectify data, the right to delete data, the right to restrict processing, the right to data portability, the right to oppose data processing, the right not to be subject to automated decisions, including profiling, the right to notify the operator regarding the rectification, deletion or restriction of personal data.

9.4. The rights of the user / client are exercised by formulating a written request, dated and signed by him and sent to the operator at the office@Aplast.ro email address, or by registered letter with acknowledgment of receipt to the following postal address: Aplast Wood Industry Company – Ceptura commune, Ceptura de Jos village, Prahova County. To this end, the user / client must provide a correspondence address in order to inform him of the way in which his request can be resolved within a reasonable time.

10. OTHER CLAUSES

10.1. Waiver Clause: Any waiver of any of the provisions of this document is effective only if it is made in writing and the user / client is notified accordingly.

10.2. Annullability: if the competent authority in the field considers that the provisions of this document are invalid / illegal or inapplicable according to the law in force, partially or totally, they will be replaced so that the purposes of the Terms and Conditions of Use are achieved in optimal conditions and in accordance with legal provisions. The other provisions of this document remain valid.

10.3. Confirmations: This document containing the terms and conditions of use of the Site includes the entire agreement between users / clients and regarding the use of the Site. Any statement / report / requirement that is not included in this document will not give rise to obligations on the part of the operator or users / clients, unless there has been a prior written agreement between Aplast and the users / clients.

11. GENERAL SALE CONDITIONS 

These conditions represent the general framework in which the online sales activity is carried out, constituted in a sales system organized by Aplast. These clauses form the conditions of the online sales contract on which, by the transmitted order, the client (natural person / legal entity) freely and knowingly communicates his express, unequivocal, consent, by placing the order.

The general conditions of sale include the following sections:

• Product page

• Delivery methods

• Return policy

• Payment methods

• Guarantees granted

• Personal data processing policy

• Cookies policy

PRODUCT PAGE

On the product page, users / clients have detailed information about the product, such as: full name, description, price, pictures, technical characteristics, technical documentation (technical data sheets, installation instructions, user manuals, etc.), but also the opinions of other users / clients regarding this product.

At the same time, on the product page users / clients will be notified about stock availability, price (relative to the characteristics of the displayed product), estimated delivery time, available delivery methods and data on warranties for each type of product. For orders involving cut-to-size products (made to the dimensions and characteristics requested by the client) the above information will be sent to him following the submission of a quotation request.

DELIVERY METHODS

The delivery of the ordered products is made by Aplast for the counties of Ilfov-Bucharest, Buzău and Prahova. For more details, please call Customer Support at 0741293719 or by email at Office@Aplast.ro.

Delivery costs are automatically calculated in the shopping cart.

Delivery time for products in stock is 5 days. If this deadline is exceeded, an operator will communicate a new delivery time to the client. If the product is not in current stock, but the product is available to order, the client has the opportunity to order the product, and the delivery time can be extended.

RETURN POLICY

“Aplast” offers to clients, as defined in art. 2 point 1 of GEO no. 34/2014 (consumer – any natural person or group of natural persons constituted in associations, as defined in art. 2 point 2 of the Government Ordinance no. 21/1992 on consumer protection, republished, with subsequent amendments and completions, product return service according to the internal policy and legislation in force)

EXERCISE OF THE RIGHT OF WITHDRAWAL

According to GEO no. 34/2014 on consumer rights in contracts concluded with professionals, the consumer has 14 days to withdraw (withdrawal period) from the contract without having to justify the decision to withdraw and without incurring costs other than additional costs.

Termenul de 14 zile intră în vigoare în momentul în care consumatorul intră în posesia fizică a produselor.

The consumer will have to bear the cost of returning the products in case of withdrawal. Additional costs represent any costs to be borne by the consumer in exercising the right withdrawal (transport, delivery, the diminishing value of products resulting from handling, other than those necessary to determine the nature of the qualities and operation of the products, postage or any other nature).

“Aplast” offers the possibility of returning the products in 14 calendar days, only for standard, non-personalized products. Reimbursement of amounts is made as soon as possible from the transmission of the buyer’s intention to give up and the physical receipt of the products at the point of work but not later than 14 calendar days, without any additional costs (eg commissions) apart from direct costs for the return of products that will be deducted from the price paid (costs related to the courier service are not refundable);

The refund will be made as follows: by bank transfer, for payments paid by card.

Procedure:

Before the expiry of the withdrawal period, the consumer shall inform the company of his decision to withdraw from the contract. For this purpose, the consumer can choose one of the following options:

a) to use the withdrawal form model provided in the annex;

b) to make any other unequivocal statement in which he expresses his decision to withdraw from the contract.

Effects of withdrawal:

The exercise of the right of withdrawal terminates the obligations of the contracting parties, as the case may be:

a) to execute the contract;

b) to conclude a contract, if the consumer has placed an order.

Obligations of depozituluicuferestre in case of withdrawal: 

(1) Reimburse all amounts received as payment from the consumer, including, where applicable, the costs of delivery, without undue delay and, in any case, no later than 14 days from the date on which he is informed of the consumer’s withdrawal decision from the contract in accordance with art. 11 of GEO no. 34/2014 and using the same payment methods as those used by the consumer for the initial transaction, unless the consumer has agreed to another payment method and provided that the payment of commissions following reimbursement is not borne by the consumer.

(2) Is not obliged to reimburse the additional costs if the consumer has explicitly chosen a different type of delivery than the standard delivery offered. 

(3) “Aplast” may defer reimbursement until the date of receipt of the products which were the subject of the sale or until receipt of proof from the consumer that he has sent the goods to “Aplast”, taking into account the latest date. 

Obligations of the consumer in case of withdrawal: 

(1) Returns the products within a maximum of 14 days from the date on which he communicated his decision to withdraw from the contract, provided that the products have not been put into operation (mounted in masonry or building structure). The deadline is met if the products are returned by the consumer before the expiration of the 14-day period. 

(2) When the consumer exercises his right of withdrawal after the transmission of the application in accordance with art. 7 paragraph (3) or with art. 8 paragraph (8) of GEO no. 34/2014, the consumer pays to the company an amount proportional to what was provided until the moment when the consumer informed about the exercise of the right of withdrawal, in relation to the total coverage of the contract. The proportional amount to be paid by the consumer is calculated on the basis of the total price agreed in the contract. If the total price is excessive, the proportional amount is calculated on the basis of the market value of what was supplied.

Products that may be returned:

• Products not exceeding 14 days from the date of receipt;

• Products that meet the technical specifications mentioned in the order;

• Products that have not been the subject of a special order (cut-to-size products);

• Products that have not been distinctly customized at the consumer’s request;

• Products that have not been made to the consumer’s specifications

• Products that do not show signs of impact or damage;

• The products must be returned with all accessories and the label in the condition in which they were received (no traces of use, damage, impact);

Failure to comply with the above conditions, as well as bringing the product, by any means, in a condition unsuitable for resale, will lead to a refusal to return.

The products are returned accompanied by the tax invoice as well as the related documentation (technical data sheets, user manuals, technical documentation, guarantee and / or conformity certificates).

PAYMENT METHODS

After selecting the desired products, choose payment by “card” and place the order. After checking and confirming the stocks by the sales consultant of “depozituluicuferestre” you will receive an offer on the email address (along with the proforma invoice) with the identification data necessary to make payments.

The data requested from the client for issuing the invoice to individuals are:

• Name and surname of the buyer

• PIN

• Address

• Phone

• Email Address

The data requested from the client for issuing the invoice to legal entities are:

• Company name

• Social headquarters

• Delivery address

• Contact person

• Phone number

• Email Address

• Registration number at the Trade Register 

• Fiscal identification code

• Bank:

• IBAN account

Account data in which the payment is made are the following:

Name: S.C. APLAST WOOD INDUSTRY S.R.L. , Unique registration code: RO 26856598, OTP BANK, Account RON – RO06OTPV660001168749RO01

Important! When completing the payment order under the heading: (if applicable) “representing”, “destination of payment”, “value represents” please write the number of the online order, received by email.

GENERAL WARRANTY CONDITIONS

All products manufactured and sold by Aplast benefit from warranty conditions according to the legislation in force.

Aplast will be responsible for any defect in the products in connection with which the Client has lodged a claim during the warranty period (Warranty Request) and will remedy any defect within 15 working days of receipt of the Warranty Claim, by: 

(i) Replacing, at its own expense, of defective parts of products or replacing of defective products; 

(ii) Bearing all costs related to the replacement or repair of defective products.

Any replacement or repair costs must be agreed in advance by the Parties.

The warranty claim will be made by the Client immediately after the discovery of the defect (and, in any case, in accordance with the term provided by law to remedy the defect) and must reasonably specify the basis of this claim. This warranty also covers installation work.

LIMITATIONS

All warranties assumed by “Aplast” under this Agreement and / or in accordance with applicable law are subject to the installation and use of the Products in accordance with the instructions given to the Client, instructions to be followed by any agent, subcontractor, joint partner of the Buyer or The Beneficiary or any other person acting on his behalf or with his authorization. It will not be liable for any defect or for any loss / damage of the Products to the extent that it is caused by any of the following: 

(i) Incorrect assembly of the products, if it was built by using direct labour;

(ii) Any use, storage, operation, repair, modification or maintenance of the Products or parts thereof, unless Aplast has authorized it in writing; 

(iii) Force majeure 

(iiii) The actions or omissions of the Client (or of any agent, subcontractor, joint partner / associate of the Buyer or of any other person acting on its behalf or with its authorization) and / or of the Beneficiary, including non-compliance with its obligations under this Agreement, unless such acts or omissions have been authorized by “Aplast”. “Aplast” shall not be liable for any defect for which a warranty claim has been delivered after the expiration of the warranty period. If the Buyer violates its obligations to “Aplast”, the latter will have no obligation or liability in connection with the Products supplied under the contract.

Warranty certificates shall contain all necessary information on how to insure the warranty and the warranty period; they are released with the purchase of the products and are handed over at the time of delivery of the products.

Please, if you have received the product without instructions for use and / or the warranty certificate, inform us of their absence within 48 hours of receiving the product.

If you encounter difficulties in using the products purchased from “Aplast” we recommend that you carefully consult the instructions for use.

For additional information or to file a complaint, please call Customer Support at 0741293719 or email office@aplast.ro, to remedy the situation.